MSIP Operations Assurance Manager at Ericsson Nigeria. APPLY NOW

MSIP Operations Assurance Supervisor at Ericsson Nigeria. APPLY NOW


Ericsson is a world-leading supplier of telecommunications gear & companies to cell & fastened community operators. Over 1,000 networks in additional than 180 nations use Ericsson gear, & greater than 40 % of the world’s cell visitors passes by way of Ericsson networks. Utilizing innovation to empower folks, enterprise & society, we’re working in the direction of the Networked Society, wherein all the pieces that may profit from a connection could have one. At Ericsson, we apply our innovation to market-based options that empower folks & society to assist form a extra sustainable world.

We’re recruiting to fill the place under:

Job Title: MSIP Operations Assurance Supervisor

Req ID: 450584
Location: Lagos

Our Thrilling Alternative

  • We’re searching for a member to be a part of our Managed Companies staff! As part of our MSIP Operations Assurance staff, you’ll play a key position in managing the supply of companies and sources on our “reside” buyer community.
  • Based mostly on our buyer’s community specifics, you’ll make sure the each day coordination of our buyer community operations and upkeep actions, together with optimizations and discipline operation actions coordination, in response to Ericsson’s and the client’s community particularities and necessities.

You Will

  • Handle end-to-end Operations and supply of operations & upkeep actions for particular buyer, together with preparation of the reside buyer community and aiding this system supervisor in sources and timing definition and monitoring
  • Be Chargeable for the monetary and operational and supply efficiency of the Operations Assurance assignments inside a Managed Companies Deal.
  • Be Accountable to handle the relevant WLAs and OLAs with supply organizations, handle the supply of operations, guaranteeing that operations supply is fulfilling the contracted Service Degree Settlement (SLA)
  • Function the first escalation level for crucial incident, Community Supply Operations escalations, and efficiency reporting in the direction of the client.
  • Validate and approve integration take a look at outcomes for a brand new service, terminal and gear sort or vendor
  • Safe the provision and accuracy of the client’s asset configuration data for use by all supply models
  • Take part in varied change administration boards, and boards as wanted and coordinate buyer participation as essential
  • Guarantee acceptance assessments are carried out domestically and globally with buyer involvement and approval as essential
  • Repeatedly drive for effectivity, enhancements and excellence in service supply.

To achieve success within the position you have to have:

  • Technologically, Ericsson Buyer Interactive System and/or Charging System expertise with operations background is a should
  • Data of Managed Service telecom operations
  • Sturdy Management in managing complicated groups, companions, buyer
  • Capacity to work collaboratively and innovatively to convey upon steady enchancment in operations
  • A stable knowledge evaluation talent
  • Workforce participant to work in an excellent atmosphere of working with an amalgamation for Options enhancements for points highlighted by operations
  • An progressive thoughts set of an excellent bent in the direction of automations.

Utility Closing Date
Not Specified.

Technique of Utility
and certified candidates ought to:
Click here to apply online

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